Box It Up And Take It Back
Because the best favor you could do for your computer
illiterate friend is to help them box it up and take it back!

Places your illiterate friend can go for free tech support if they are
smart enough to phrase a question others can understand.
(I have not personally used any of these--use at your own risk)
http://www.techguy.org/
http://www.5starsupport.com/
http://help.protonic.com/
http://techrepublic.com.com/5221-6230-0.html
http://www.beyourownit.com/forum/
http://www.freebyte.com/technical_support/
http://www.askmehelpdesk.com/
And if you don’t like any of my free site suggestions then you
can click here and find some of your own.